Mobile phone repair process management system

genius

Mobile phone repair process management system

A system for comprehensive management of the process of repairing mobile phones for a foreign customer. The system is currently in use.

 

FUNCTIONALITIES

  • Support of the telephone answering process at the customer service point.
  • Automatic pricing of repair costs.
  • Management of aggregated deliveries of repair points (integration with the courier company’s system).
  • Maintenance of the repair process in the repair point
  • Tracking the status of the phone by the customer every step of the repair process
  • Ability to make decisions by the customer at the repair stages. (e.g. return to indicated address)
  • System for marking consignments by QR code

Specification

CLIENT:
NDA
FRONT-END:
TypeScript / Angular / Node.js
SKILLS:
UX, UI
INTEGRATION:
Foreign courier services